Returns, Exchanges & Refunds Policy
Please choose carefully, as we do not offer returns or exchanges for change of mind.
Change of mind
We do not accept returns or exchanges if you simply don’t like the item once it arrives, have changed your mind, or selected the wrong product.
Faulty or incorrect items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order with photos. We will arrange a replacement, repair, or refund in line with your rights under New Zealand consumer law.
Conditions
Items must not be used or damaged after delivery (unless faulty). We may decline returns that do not meet these conditions.
Non-returnable items
- Custom or personalised orders
- Sale or clearance items
Product details
Please note that fabric placement and patterns may vary slightly due to the handmade nature of our products. Colours may also appear slightly different depending on your screen settings.
How to contact us
To report a faulty or incorrect item, please email us at [email protected] with your order number and photos of the issue.
